If customers need to send in Herosys products for repair or inspection, please obtain a Failure Analysis (FA) authorization code beforehand. First, download the specific FA application form corresponding to the product category you wish to return. Carefully complete all required fields and provide a detailed description of the product issue you are experiencing. After filling out the form, please email it to your designated Innodisk sales representative for further processing and analysis.
SSD and DRAM
For repair or inspection of Flash storage and DRAM memory modules, please download the FA application form below.
Board Products
For repair or inspection of modules and board products, please download the FA application form below.
Motherboards
For repair or inspection of motherboard-related products, please download the FA application form below.